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Tech Support
If you are having a problem with
one of our products, click on the name of the item below to read
about known problems and fixes. Also, be sure to read the
"readme" or "readfirst" file if there is one on the disc or read
the instructions included with the item.
All About Aquaculture CD-Rom
Problem: The opening
video does not play after the notice "Opening All About
Aquaculture" appears.
Fix: Confirm that
the default Windows audio and and video codecs are correctly
installed on your computer. For general information on
Windows codecs, visit
http://www.codecguide.com/faq.htm . To install the
default codecs on your computer, visit:
http://www.codecguide.com/install_default_codecs_in_Windows_XP.htm
for Windows XP
and
http://www.codecguide.com/install_default_codecs_in_Windows_98.htm
for Windows 98/ME.
As a note, some computer games,
downloads and upgrades alter your original default codecs so
they might be installed incorrectly on your computer.
Various video codecs (formats) are used by video players, games
and CD-Roms. This CD-Rom uses the Indio codec.
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Introduction
to Aquaponics DVD and DVD Plus
Note: This is a DVD-Rom, which might
not play on all set-top players. Most newer home
entertainment set-top players will play DVD-Roms. Basic
home DVD players designed for DVD rental discs might not play a
DVD-rom consistently. This DVD-Rom is not warranted to
play on a these units.
Problem: The video
starts, but stalls part way into the production.
Fix: If using a
set-top DVD player, try playing it in a computer DVD player or a
newer set-top player. Alternate fix: try playing
individual chapters from the disc menu.
If you continue to have problems,
email us at
info@aquaponics.com. Describe the problem you are
having, the type of player and/or operating system of the
computer, the name of the DVD, when you bought the DVD and
where you bought it from.
Problem: On the DVD PLUS
version, I can't find the Aquaponics Journal files
Fix: All of the
extra content on the DVD PLUS version is in the Adobe Acrobat
.pdf file format and can be viewed on a computer DVD-rom drive
with the Adobe Acrobat Viewer (freely downloadable from
www.adobe.com if you don’t have it). If you get a window
that asks what you want Windows to do, select “Open Folder to
view files” and then OK. Open the folder named “Additional
content.” The 2005 Aquaponics Journals are in a folder named
“2005 Aquaponics Journals.” The other files are outside of that
folder. Select and open the .pdf file you want to view.
If the DVD
auto-plays, stop the video from playing and close the DVD
player. Open your “my computer.” Right mouse click on your
DVD-rom drive (it will say “AquaponicsDVDPLUS). In the drop
down window that appears, select open. Open the folder named
“Additional content.” You’ll see the 2005 Aquaponics Journals
are in a folder named “2005 Aquaponics Journals.” The other
files outside of that folder. Select and open the .pdf file you
want to view.
If no window
opens and the DVD does not auto-play, Open your “my computer.”
Right mouse click on your DVD-rom drive (it will say “AquaponicsDVDPLUS).
In the drop down window that appears, select open. Open the
folder named “Additional content.” You’ll see the 2005
Aquaponics Journals are in a folder named “2005 Aquaponics
Journals.” The other files outside of that folder. Select and
open the .pdf file you want to view.
Problem: I can't
open the Aquaponics Journal .pdf files
Fix: Do you have the
current version of Adobe Acrobat reader? You can download
it for free at
http://www.adobe.com If you have a current
version of Acrobat Readers, follow these steps:
1. Open Acrobat Reader. Select file and then select
open. Open the "additional content folder." Open the
"2005 Aquaponics Journal" folder. Select the issue you
want to read and select it. Select open.
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Hydroponic Farming
DVD and DVD Plus
Note: This is a DVD-Rom, which might not play on all set-top
players. Most newer home entertainment set-top players
will DVD-Roms. Basic home DVD players designed for DVD
rental discs might not play a DVD-rom consistently. This
DVD-Rom is not warranted to play on a these units.
Problem: The video
starts, but stalls part way into the production.
Fix: If using a
set-top DVD player, try playing it in a computer DVD player or a
newer set-top player. Alternate fix: try playing
individual chapters from the disc menu.
If you continue to have problems,
email us at
info@aquaponics.com. Describe the problem you are
having, the type of player and/or operating system of the
computer, the name of the DVD, when you bought the DVD and
where you bought it from.
Problem: On the DVD PLUS
version, how do I find the Extra Content files after I insert
the disc into my computer?
Fix:
If you get a window that asks what you want
Windows to do,
select
“Open Folder to view files” and then OK. To view the How to
Start and Succeed in Hydroponics Book, The Hydroponics Resource
List or the sample business plan, open the folder named
“Additional content.” Select and open the file you want to
view. If you want to view the Encyclopedia of Hydroponic
Gardening, select the file “hydromov.exe” (ignore all of the
other files) and wait for the presentation to load. On some
computers, this might take up to a minute.
If the DVD auto-plays,
stop the
video from playing and close the DVD player. Open your “my
computer.” Right mouse click on your DVD-rom drive (it will say
“Hydroponic Farming PLUS). In the drop down window that
appears, select open. To view the How to Start and Succeed in
Hydroponics Book, The Hydroponics Resource List or the sample
business plan, open the folder named “Additional content.”
Select and open the file you want to view. If you want to view
the Encyclopedia of Hydroponic Gardening, select the file
“hydromov.exe” (ignore all of the other files) and wait for the
presentation to load. On some computers, this might take up to
a minute.
If no window opens and the DVD does not
auto-play,
Open your “my
computer.” Right mouse click on your DVD-rom drive (it will say
“Hydroponic Farming PLUS”). In the drop down window that
appears, select open. To view the How to Start and Succeed in
Hydroponics Book, The Hydroponics Resource List or the sample
business plan, open the folder named “Additional content.”
Select and open the file you want to view. If you want to view
the Encyclopedia of Hydroponic Gardening, select the file
“hydromov.exe” (ignore all of the other files) and wait for the
presentation to load. On some computers, this might take up to
a minute.
Extra Content Information:
The book,
How to Start and Succeed in the Hydroponics Business,
and the
Hydroponics Resource List
are in the
Adobe Acrobat .pdf file format and can be viewed on a computer
DVD-rom drive with the Adobe Acrobat Viewer (freely downloadable
from www.adobe.com if you don’t have it). The “HydroPro”
sample Business Plan
is in the MS Word format. The Encyclopedia of Hydroponic
Gardening is an executable file.
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Encyclopedia of
Hydroponics Gardening
Problem: Videos play but there is no sound
Fix: There is no sound with those videos. The
information is supplied in the text. The only sound on
this CD-Rom is the music in the introduction.
Problem: How do I
quit the program?
Fix: use the escape key on your keyboard.
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Aquaponics Journal download
Problem: I can't make
my download code work:
Fix: The download code is valid for 10 days. You
must enter it exactly as it appears on your order confirmation.
Include the dashes. Make sure that there are no extra
spaces before or after the code. If you continue to have a
problem, email us at
info@aquaponics.com. Include your order number, date
and a description of the problem you are having.
Problem: My download
code has expired
Fix: As it states on your order confirmation, the
download code is valid for 10 days.
Problem: I can't
open the Aquaponics Journal .pdf files
Fix: Do you have the
current version of Adobe Acrobat reader? You can download
it for free at
http://www.adobe.com If you have a current
version of Acrobat Readers, follow these steps:
1. Save the .pdf file to the location of your choice on
your hard drive (such as "My Documents"). Open Acrobat
Reader. Select File and then select open. Go to the
location of the file, and select it. Select open.
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Desktop Aquaponics Download
Problem: I can't make
my download code work:
Fix: The download code is valid for 10 days. You
must enter it exactly as it appears on your order confirmation.
Include the dashes. Make sure that there are no extra
spaces before or after the code. If you continue to have a
problem, email us at
info@aquaponics.com. Include your order number, date
and a description of the problem you are having.
Problem: My download
code has expired
Fix: As it states on your order confirmation, the
download code is valid for 10 days.
Problem: I can't
open the Desktop Aquaponics .pdf file
Fix: Do you have the
current version of Adobe Acrobat reader? You can download
it for free at
http://www.adobe.com If you have a current
version of Acrobat Reader, follow these steps:
1. Save the .pdf file to the location of your choice on
your hard drive (such as "My Documents"). Open Acrobat
Reader. Select File and then select open. Go to the
location of the file, and select it. Select open.
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